Contact Us
We provide comprehensive support services to assist players with enquiries regarding online casino operations, account management, and responsible gambling practices. Our dedicated support team operates in compliance with UK Gambling Commission regulations and maintains strict confidentiality standards for all customer communications.
Support Channels and Response Times
Multiple communication channels are available to accommodate diverse player preferences and enquiry types. Response times vary depending on the selected method and complexity of your request.
| Contact Method | Availability | Response Time |
|---|---|---|
| Online Chat | 24/7 | Immediate |
| 24/7 | 24-48 hours | |
| Telephone | Mon-Fri 9:00-17:00 GMT | Immediate |
For immediate assistance, utilise our online chat feature. Email enquiries should be directed to [email protected] with detailed descriptions of your concerns. Telephone support is available at 020 7946 0958 during standard business hours for urgent matters requiring direct consultation.
- Prepare your account details and relevant documentation before contacting support
- Clearly describe your enquiry or technical issue
- Allow appropriate response time based on selected communication method
Last updated: January 22, 2026